Info and FAQ Covid-19
Will there be a specific check-in procedure?
You need to check-in online before the arrival at the Tenuta. We will provide you the link in mail with the confirmation of the booking. This fast procedure will help to guarantee social distancing at the Reception. Body temperature will be measured by thermoscanner.
Will check-in and check-out times change?
Check-In is guaranteed from 15:00 to 22:00. We ask for the maximum collaboration of our guests in compliance with the Check-out time at 10:30 am to facilitate cleaning and sanitizing activities.
What are the rules for using the mask and safety devices?
In general: the mask can be removed during the meal or seated at the table, but should be worn when the distance cannot be respected. In reception and in the common areas there are disinfectant gel, masks and disposable gloves for guests and workers.
Is there a special room cleaning service?
We always pay particular attention to the cleaning of the rooms, which will be intensified according to protocols and carried out with certified products that guarantee the sanitation of the rooms. We will check the rooms every day unless you tell us your will not to use the service.
What about the ventilation systems?
We double the sanitization frequency of the filters in the air conditioners of rooms and common areas.
How will breakfast be served?
We give our guests the opportunity to choose how to enjoy the Breakfast:
– Box delivery to be collected in the morning with the possibility of consumption in the green of the estate;
– Served à la carte with an outdoor table (with reservation required);
– Room service (with a small supplement).
What about Lunch and Dinner?
Lunch: It will be possible to book a Lunch Box to be collected from the Lobby bar, with the possibility of eating in the green outside or in the room.
Dinner: Our Urbino dei Laghi Restaurant is open from 19:30 to 22:00 by reservation. A package with half board is available at a cost of Euro 35.00 per person which includes 3 courses (appetizer, first and second) chosen from the menu. Drinks and desserts are excluded. For children under 12 the price is € 20.00 while under 2 years is free.
Will it be possible to access the Wellness Center?
Yes, our Wellness Center will is opem with the limitations provided by the legislation in force: The entrance will be for maximum 6 people and will last 1 hour and 30 minutes. It will not be possible to use the Turkish bath and the herbal tea corner. As for Massages and Treatments, they will be available upon reservation with the use of individual safety devices.
What about the outdoor swimming pool?
The outdoor swimming pool will only be accessible to guests staying at the property. The individual distance and daily sanitization of the loungers will be guaranteed. We ask for the maximum collaboration of our guests to ensure that everyone can enjoy the spaces equally.
Are wine tastings available?
It will be possible to visit our cellar and walk along our vineyard, accompanied by our experts. Our wines will be tasted outdoors, weather permitting. Staying spaced, the use of the mask will not be necessary. Advance booking is required.
Can we book an Horseback Riding?
Yes, it is possible to organize individual horse rides or in small groups oup to 4 people. During the walk it will not be necessary to use the mask as spacing is guaranteed.